Terms of use
These Terms set out the rules for using the Penmora website: what you can do here, what we are responsible for, and what happens if something goes wrong.
Penmora is a trading name of Dotrew Limited. The site is operated by Dotrew Limited under the Penmora brand.
These Terms cover this public website only. They cover the site, the waiting list and any emails you send us. They do not cover future Penmora accounts, recordings, subscriptions or paid services. When Penmora opens up properly as a service, with accounts and recordings, we will publish revised terms for that.
Last updated: [date TBC]
For how we handle personal data, see our Privacy policy.
1. What these Terms mean
In these Terms:
"Penmora", "we", "us" and "our" mean Dotrew Limited trading as Penmora.
"You" means anyone using the Penmora website.
"The site" means the public Penmora website at penmora.com.
"The waiting list" means the form where you can ask to receive one message when Penmora opens up properly.
"Content you submit" means any optional context you provide through the waiting-list form, and any message you send to us by email.
2. By using the site
By using this site, you agree to these Terms.
If you do not agree to these Terms, you should not use the site or submit the waiting-list form.
We may update these Terms from time to time. If we make a material change, we will take reasonable steps to tell affected users. If you are on the waiting list, that may include emailing you.
The date at the top of this page shows when these Terms were last updated.
3. What you can do on the site
You may:
- browse the site
- read the content
- submit the waiting-list form once
- email us for legitimate enquiries
- quote or refer to limited parts of the site where fair dealing or another lawful exception applies
You must not:
- submit false, misleading or fraudulent information
- impersonate someone else
- use bots or automated tools to submit forms
- scrape, copy or republish the site at scale
- interfere with the site's security or availability
- try to reverse-engineer the site
- use the site for unlawful purposes
- use the site in a way that damages Penmora, Dotrew Limited, or other users
These are practical rules for a small public website. They are not intended to stop normal reading, sharing, quotation, journalism, criticism or review.
4. What we own and what you own
Dotrew Limited owns or licenses the Penmora website, including its design, copy, code, brand identity, page structure and editorial content.
You may view the site for personal or professional use. You may not copy, reproduce, modify, sell, republish or reuse substantial parts of the site without our permission, except where the law allows it.
You own everything you submit. The optional context you provide on the waiting list, and the messages you send to us by email, are yours.
We need limited rights to handle them. By submitting content to us, you give Dotrew Limited a limited, royalty-free, non-exclusive licence to use that content only where needed to:
- operate the waiting list
- respond to your messages
- understand interest in Penmora in aggregated, non-identifiable form
- comply with legal obligations
- protect the site from abuse or misuse
This licence does not let us sell your content, publish it as marketing material, or use it for purposes unrelated to Penmora.
It does not let us sub-license your content except to processors who help us operate the site and handle data in line with our Privacy policy.
If your data is deleted, this licence ends except where limited records must be kept for legal reasons.
These Phase 1 Terms do not cover recordings, transcripts, written stories inside the app, books, exports or paid services. Those will need their own terms before they launch.
5. The waiting list
Joining the waiting list means we will write to you once, when Penmora opens up properly.
No marketing in between. No follow-ups. No mailing list you have been added to without realising.
You can ask us to remove your email at any time by writing to hello@penmora.com, and we will.
Joining the waiting list does not entitle you to anything else. It does not give you preferential pricing, founding-family status, early access, or a specific offer beyond the one message described above.
If we choose to offer any of those things later, we will say so separately.
6. Website availability and liability
We try to keep the site available and accurate, but we do not promise that it will always be uninterrupted, error-free or up to date.
The site is provided on an "as is" basis. That means, for example, that if the website is unavailable for a short period, that is not in itself a breach of these Terms.
The site provides information about Penmora. It does not provide medical, legal, financial, clinical or bereavement advice.
Nothing in these Terms limits or excludes liability where the law does not allow it, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.
Subject to that, Dotrew Limited is not liable for indirect, consequential or special losses arising from use of the public website.
Our total liability arising from use of this Phase 1 public website is limited to [TBC by solicitor].
This section will need to be reviewed before Penmora launches accounts, recordings or paid services. A website outage and the loss of a recording are not the same kind of risk.
7. If you stop using the site
You can stop using the site at any time. No formal termination is needed.
You can withdraw from the waiting list at any time by emailing hello@penmora.com.
We may restrict access to the site where someone breaches these Terms, abuses the site, submits fraudulent information, attacks the site, or uses it unlawfully.
The parts of these Terms that need to continue after you stop using the site will continue. This includes sections about intellectual property, liability, governing law and any legal obligations.
8. Governing law
These Terms are governed by the laws of England and Wales.
Any disputes arising from your use of the site are subject to the exclusive jurisdiction of the courts of England and Wales.
9. Contact
For questions about these Terms, contact:
For data-handling questions, read our Privacy policy.
For cookies and analytics, read our Cookie policy.
For general enquiries, use the Contact page.